The CSOP (CSR initiative of CS Zone Pvt. Limited) has strengthened its victim-support framework through a comprehensive training initiative led by Mr. Agha Sadaf Mehdi. This specialized session targeted the refinement of communication and empathy-driven interaction for the Stress Counseling Desk team. By empowering Cyber Scouts with professional media and counseling techniques, the initiative ensures that every response to cyber harassment is handled with both technical precision and psychological care

Purpose of the Session

The training aimed to strengthen counselors’ ability to:

• Communicate clearly and empathetically with distressed individuals

• Build trust during online counseling interactions

• Handle sensitive conversations with confidence

• Manage emotional pressure during crisis calls

• Apply effective verbal and non-verbal communication techniques

Key Focus Areas

• Communication Skills for Counseling – Techniques to engage, listen, and respond effectively

• Stress Handling During Support Calls – Managing emotional intensity and maintaining composure

• Confidence Building for Online Counseling – Developing assurance in delivering support remotely

Impact

The session significantly improved the overall readiness of counselors and Cyber Scouts by strengthening:

• Their confidence in communication during sensitive interactions

• Their ability to support distressed victims effectively in online settings

• Their skills in managing emotional intensity during challenging conversations

This training complemented the earlier three-day psychological training, further enhancing the team’s capacity to deliver high-quality support through the Stress Counseling Desk.